Frequently Asked Questions (FAQs)

Last updated: April 2026

General Questions

1. What is this eLearning platform?
Our platform is an online learning hub offering professional and educational courses for individuals, and organisations. Courses are designed for practical application in real-world settings such as healthcare, education and enterprise.

2. Who are the courses designed for?
Our courses are designed for individuals looking to enhance their professional skills and advance their careers. In addition, we also offer courses focused on personal development, ensuring that there is something valuable for everyone, regardless of their goals or background.

 

3. Do I need prior experience to join a course?
Most courses are designed for all levels, including beginners. Some advanced professional courses may require basic prior knowledge, which will be clearly stated in the course description.


Courses and Learning

4. Are the courses self-paced?
Yes. All courses are asynchronous and self-paced, allowing learners to study at their own convenience. Learners will have a maximum of three (3) months to complete the course, but is able to complete it at their own pace from anywhere in the world.

 

5. Will I receive a certificate?
Yes. Upon successful completion, learners receive a digital certificate of completion.

Accreditation and Recognition

6. Are your courses accredited?
For the moment, our courses are not accredited by any entity.

7. Will my certificate be recognised in Malta or abroad?
Certificates demonstrate completion and skills development. Recognition depends on the employer or institution, but our courses are designed to align with practical workplace standards in Malta and across Europe.


Enrollment and Payments

8. How do I enrol in a course?
You can enrol directly through our website by selecting a course and completing the registration and payment process.


9. What payment methods do you accept?

We accept major credit/debit cards and other secure online payment methods.


11. Can organisations enrol multiple staff members?

Yes. We offer group enrolment and organisational training packages for schools, clinics, and companies. Kindly contact martinam@ideamalta.com for more information.


Technical Access

12. When can I access my course after payment?
You will gain access immediately after payment has been completed. You will have access to the course for three (3) months after purchase. After this time period has passed, you will no longer have access to the course.

13. Can I access courses on mobile or tablet?

Yes. The platform is fully responsive and works on smartphones, tablets, and desktop devices.

14. What do I do if I have technical issues?

You may log a query on our ‘Contact Us’ page or you may contact our support team directly via email at martinam@ideamalta.com. We aim to respond within 24–48 hours.

Support and Policies

15. Is my personal data safe?
Yes. We comply with EU GDPR regulations to ensure your personal data is securely stored and protected. Please refer to Privacy Data Policy.

16. Can I get a refund if I change my mind?
Refunds are not applicable at this time.

17. Can I learn at my own pace if I work full-time?
Yes. Our courses are designed specifically for busy professionals who need flexible learning schedules.


Platform Growth

18. Will new courses be added regularly?
Yes. We continuously develop new courses based on demand. If you have an idea for a course, feel free to get in touch.